TERMS & CONDITIONS
Ministry of Social Development (MSD) standard
This YMCA programme has been approved under the MSD OSCAR standards. All care will be taken to provide a safe and well supervised environment for children attending the programme in accordance with these standards.
Activities We aim to follow a scheduled programme and give acceptable notice of any changes to activities and programming. However, this may not always be possible. Please understand activities may change without notice if circumstances demand it. YMCA is not obliged to offer compensation for this occurring because limited numbers and other programming variables must be taken into consideration to run all sessions.
Signing in and out All children must be signed in and out of the programme when dropped off or picked up. The Y is not responsible for children once signed out of the programme. If you require your child to make their own way to or from the programme, please complete a consent form (available from your centre). You must also advise the Y in writing If your child is to be collected by any person other than those detailed on this enrolment form. Children must be picked up by 6:00pm. A late pickup fee of $20 per child for the first 15- minutes and $1 per minute thereafter will be charged.
Policies and procedures - health and safety You understand that with all children’s programmes there are risks involved. The Y manages risk by implementing our OSCAR Policies and Procedures Manual which is available to view at your centre. This document covers areas such as our child protection and safeguarding policies, financial collection/refund policies, and complaints policy. This document also has safety procedures, as well as rules and boundaries for all children that must be complied with. All care will be taken to provide supervision of all children attending the programme in accordance with the OSCAR policies and procedures and at the judgment of the Children’s Services team. The Y is not responsible for loss and damage to children’s possessions. Our before/after school care programmes cannot accommodate sick or injured children. Parents or emergency contacts will be advised to collect children who are unwell or need moderate medical attention. In serious cases, an ambulance will be called. Parents are to accept responsibility for any costs incurred.
Behaviour We have a duty of care to all children in our care and work under strict ministry guidelines. Ongoing behavioural concerns can put the safety of other children at risk. We have a set procedure to follow when dealing with behavioural concerns. This may involve parent meetings, behavioural contracts and extreme situations may result in exclusion from a YMCA programme.
Photography/video consent If you have given permission for your child to be photographed and/or filmed, you grant rights to use the images and/or video footage, and any reproductions or adaptations of the images for fundraising, publicity or other purposes to help achieve the Y’s aims. This might include (but is not limited to) the right to use them in their printed and online publicity, social media, press releases and funding applications. All imagery will be held securely by the Y for up to 3-years.
Absences Notify the centre or support office ASAP so we know your child is safe and we can update our roll. The Y reserves the right to request a medical certificate. Email: admin@ymcasouthwaikato.org.nz or oscar@ymcasouthwaikato.org.nz Phone: 07 886 8737 Refer to website for local centre contact details. Or you can talk directly with your Centre Manager
Financial and billing information The Y has the right to introduce and change fees and charges in connection with our services, and we will give 30-days’ notice of any changes to fees. NOTE: Registrations will only be accepted with signed Direct Debit form. Refunds policy Fees are non-refundable. Requests for credit due to any extenuating circumstances must be made directly to the Child Services Business Manager for consideration. Collections policy YMCA is dedicated to providing social and recreational services for kids, families and communities in the South Waikato. In order to fund these services on a continuing basis, the Y needs to generate sufficient cash flow to pay all service costs and provide suitable equipment for the safety and enjoyment of all. YMCA main sources of income are from charging customers affordable rates for the services they use, government subsidies to cover otherwise loss-making programmes, and donor/community generosity to fund infrastructure and fee assistance.These costs will be forwarded on to the parent or caregiver. You agree to pay for all booked sessions and understand that access to the programme may be withdrawn if fees are in arrears. You also understand that there may be fees involved in changing or cancelling your booking as per our fee schedules.
Work & Income NZ subsidy payments • YMCA accepts Work & Income INZ subsidies. It is important to remember that it is your responsibility to ensure your paperwork is submitted to WINZ before your child’s programme begins. • We will email our portion of the form out to you within two working days. If you have not received these within two working days, please contact us. • Any balance not covered by WINZ will need to be covered by the person registering the child. This includes any charges incurred if WINZ declines your subsidy and you do not cancel your booking within the timeframes specified in our Parent/Caregiver Information Handbook (details to follow in your booking summary email). YMCA has developed these terms and conditions which are consistent and reasonable for all who use our services.
Privacy Act Information:
All information provided in this form will remain confidential to the organization, except where reporting obligations exist because of contractual requirements, or where the lawful request of a Government Agency is received.
Privacy Statement: In addition, when required by statue, the organization releases information to Government Department agencies such as the New Zealand Police, Department of Justice, Ministry of Social Development, Accident Compensation Corporation (ACC) and Oranga Tamariki. In signing this enrolment form you authorize such disclosure on the understanding that the organization will observe the general conditions covering the release of information, as set out in the Privacy Act 2020.
